How Wellcrafted built BeHeard's multi-tenant vendor management platform.
BeHeard Communications is an agency bridging gaps between the Deaf and hard-of-hearing community and broader society, connecting schools, churches, healthcare providers, and businesses with qualified sign language interpreters.
Sign Language Interpretation & Deaf Services. BeHeard serves K-12 schools, universities, churches, hospitals, clinics, government agencies, and individuals, coordinating a contractor network of certified ASL interpreters across in-person and remote engagements.
Product roadmap, multi-tenant SaaS architecture, admin and interpreter portal development, document onboarding workflows, timesheet and payroll automation, phased rollout, and ongoing technical support.
The Challenge
BeHeard was managing its growing interpreter network through spreadsheets, group chats, and manual coordination: booking jobs, collecting timesheets, processing contractor onboarding, and reconciling payouts by hand.
This manual approach consumed 1-2 full-time administrative roles, introduced errors in pay and scheduling, and prevented visibility across disconnected tools.
With demand peaking during the academic calendar and a diverse client base spanning schools, churches, healthcare, and government, BeHeard needed a unified platform capable of handling real-world agency workflows and licensable to other agencies.
Our Solution
Wellcrafted began by establishing a North Star vision and strategic product roadmap with BeHeard, defining users, prioritizing features, and architecting the system before development commenced. The roadmap aligned the team around MVP scope, targeted a launch ahead of peak academic season, and included a phased rollout accommodating interpreters with varying technical proficiency.
The team designed and built BeHeard Infomatics as a multi-tenant SaaS platform with two distinct surfaces: a comprehensive admin system for BeHeard's internal team to manage interpreters, clients, jobs, timesheets, and payroll, and a dedicated interpreter portal for contractors to onboard with document uploads, browse and accept jobs, manage availability, track mileage and expenses, and submit timesheets. A super-admin layer lets BeHeard onboard other interpretation agencies as additional tenants with independent branding, isolated data, and role-based permissions.
Email and text notifications keep everyone synchronized, and the entire experience was built mobile-first so interpreters can work from anywhere.
Designed mobile-first, so interpreters can manage schedules, accept jobs, and submit timesheets from the field.
The Results
"Working with Wellcrafted on the development of our BeHeard Infomatics SaaS platform has been an outstanding experience from start to finish."
Ramel Williams Founder · BeHeard Communications